ES - London Voice Panel



	Visit the forum at any time of the day or night. This is your space to share your views, whether it’s a quick comment or a discussion with other Voice members – it’s your forum, you decide.



	Every month, see London Voice news and results, your chance to get a snapshot of other members lives or find out how Evening Standard have used the results



	Visit the winners area to see who has won what this month plus any news on future prize draws

We are sure questions will come up from time to time, so we have tried to answer as many of them as possible below.

Choose one of these question areas:

- Changing my details (e.g. I need to change the email address, name or postal address you have for me)

- Technical Queries (e.g. I can’t access the questionnaire)

- Prizes

- Confidentiality of my details

- Using the Panel forum Area (This is my Voice) (What's it all about, How do I take part?, Privacy when using the forum area etc)

- Comments and Suggestions (I would like to comment or make a suggestion about the London Voice panel)

- Unsubscribe (I no longer want to be a member of London Voice)

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Changing my details (e.g. I need to change the email address, name or postal address you have for me)

If you need to change any of the details with which you registered on the panel (e.g. your name, your email address or postal address), email the London Voice Team on londonvoice@londonvoice.co.uk . Make sure your email includes the name and email address with which you are currently registered so we can change your details as quickly as possible

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Technical Queries (e.g. I can’t access the questionnaire)

When I click on the link in the email to access the questionnaire, it doesn’t come up
Try copying and pasting the whole of the link into the address bar on the Internet. Click return to load the page and you should see the questionnaire. The link to the questionnaire might be broken. If this is the case it will be split in two and appear on two different lines. Make sure you copy and paste both parts to the address bar of the Internet.

Alternatively, you may not be able to access the questionnaire because your computer is blocking you from doing so. This could be the case if you are at work and they have controls on the kinds of sites you can access. You could forward your email invite to another email address (perhaps you have a home email) so you can access the link from another computer outside of work.

When I click on the link to the questionnaire it says that the page cannot be displayed or cannot be accessed
If this is the case, check that you can access other websites. If you can’t then there is a problem with your Internet connection. If you can access other sites then we may be experiencing technical difficulties at our end. We recommend you try accessing the questionnaire again a few hours later, by which time we should have sorted things out. If you have time, it is useful to send us a quick email to let us know there are problems so we can get on to sorting it out right away.

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Prizes

To view prize draw rules click here
To view winners of prize draws click here

How can I be entered into a prize draw if you don’t ask for my name or email address when I take part in surveys?
When you complete a survey, your answers are attached to a unique code that we can match back to the name and email address you registered with. We will only use your name and email for the purpose of identifying you should you win. Any answers you provide will never be matched up with your contact details – your answers are always completely confidential and reported in a way that a client would never know who you are.

How so you choose the prize draw winners?
Winners are chosen at random from all those who have submitted a questionnaire by the specified closing date (we will let you know this in the email invite). To do this we allocate each person with a number and then choose numbers at random using a special formula. This way we can make sure that everyone has an equal chance of being chosen for a prize. For more details see the prize draw rules

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Any questionnaires you complete are always treated in strict confidence. We abide by the Data Protection Law 1998 and the MRS Code of Conduct in order to make sure that your privacy is protected at all times. For more details click here to view our privacy policy.

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What is it all about?
This is My Voice is a forum for London Voice members. The forum is available to members 24 hours a day and you can choose to visit the forum as often as you like. The forum area is for Voice members to put their opinions across or share views with others on anything you like. For example, you could forum about London, UK or World issues that are important to you, something you have seen in the news that morning, how you spend your time whether in London or out of London as well as what you think of the London Voice panel or the Evening Standard. We really want you to make this your area where you choose what to discuss. From time to time, the team at the Evening Standard may also post topics up for you to comment on or we might send you an email to invite you to come and take part in a discussion on a particular day or at a particular time.

How do I take part?
To get to the forum, simply click on the Go button which you will find on the area of the London Voice panel called This is My Voice. You will need to enter a password to get into the forum which is sent to you once you have registered and been accepted as a member of London Voice. If you ever forget your password, email our helpdesk londonvoice@londonvoice.co.uk

Once in the forum area you can:
1) Read the latest topic which appears in the white area of the screen. Click 'Comments' to see what others have written (unless you are the first person). Scroll down to the bottom of the comments to add your own
2) Choose one of the topic areas in the menu bar down the left hand side of the screen (by clicking on the one that interests you). Scroll to the bottom to comment yourself.

Making a comment
This is your forum so you can decide what appears against the comments you make. Before making a comment you can enter your name and email address - but you do not have to if you prefer to remain anonymous. You can for example give yourself a nick name and leave the email blank. Top tip: If you tick the box 'Remember personal info' you will only need to enter this info the first time you take part.

If you are going to keep the forum open to see if anyone else is making comments, refresh your web browser from time to time by pressing the F5 key or going to the View menu and selecting Refresh.

Who sees the forum area?
Other panel members, the London Voice team who manage and run your London Voice panel and people who work at the Evening Standard. Do try to be as honest as you can in the forum area - the Evening Standard are keen to hear all your comments and ideas whether positive or negative.

Privacy when using the forum area
The London Voice forum is different to other types of research you will take part in as a result of being on the London Voice panel. Your identity is always kept confidential when you take part in any of the questionnaires we send you. With the forum area however, you can choose to put your full name and email against any of the comments you make. If you wish to remain anonymous, you can also choose to create a nick name for yourself or not to put an email address at all. We felt it was important that it was your choice as the forum area is for you to bring your ideas forward (hence why you may want to have them attributed to you by putting your name against them). We should make clear however that we will protect your privacy in other ways when you take part in the forum:

We will never try to sell or promote anything to you when you take part
We promise never to mislead you about the nature of the forum and how the content will be used
We will not use any of the information you have provided to us in a questionnaire or registration form alongside the comments you make on the forum
We will not pass on any of your contact details to a client or third party as a result of your taking part in the forum unless you expressly request that we do so. If you choose to put your email address against your comment, it is assumed that you are giving your consent for other London Voice members to email you (though only those with access to the forum will be able to see your email address)
If you wish for any of the comments you make on the forum or your name / email address to be removed, you can email londonvoice@londonvoice.co.uk and we will sort this out as soon as we can.

How do I get out of the forum?
Simply close the window in which the forum appears using the x in the top right hand corner. You can get back to the London Voice panel site by clicking on 'Back to London Voice' in the menu bar on the left hand side of the forum.

I have a question about the forum not answered here
If you have any questions about the forum, do email the London Voice team at any time londonvoice@londonvoice.co.uk and we will do our best to help.

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Comments and Suggestions (I would like to comment or make a suggestion about the London Voice panel)

We are always keen to hear what you think of London Voice. You might have a comment on the panel site or a questionnaire whether this is something you enjoyed or a suggestion as to how we can improve things for our members. We want to make sure that being a part of London Voice is enjoyable and interesting for you so do let us know. You can either email the London Voice team or visit the panel forum, This is my Voice and go to the area called The London Voice Panel to discuss your view with other Voice members.

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Unsubscribe (I no longer want to be a member of London Voice)

If you wish to leave London Voice email the London Voice Team. It would be really useful if you could let us know when you email us why you have decided to leave the panel (you might for example have ideas on how we should improve things).

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Still have questions? Email the London Voice Team. Try to provide us with as much information as possible, including your first name, last name and the email address with which you registered on the panel. This way we can get back to you more quickly.